COVID-19

To All our Current and New Clients:
As COVID-19 continues, I wanted to share additional steps we have taken to 1) keep our clients safe and 2) prevent the spread of illness. Our number one priority is the health, safety and well-being of our patients, staff, and community. Our goal is to minimize contact.

For your Pet Visit:

  • We are remaining open but have adjusted our business hours. We will be open Monday through Friday 7:30 am-6 pm and Saturday 7:30 am-12 pm. We will remain seeing appointments and providing surgical services.
  • When you arrive for your appointment, please call the clinic and let us know you are here. A staff member will get your pet checked in, and come out to the vehicle when we are ready for the appointment. The staff member will gather a thorough history and take your pet inside for their exam. Once the Dr. has examined your pet, they will call you with a plan of action. This includes grooming, surgeries, and appointments.
  • We will take payment over the phone. Unless you are wanting to pay with cash or check, then a staff member will bring your pet out to you and gather this form of payment. We will continue to email the paperwork and your receipt.
  • Our goal is to limit the passing of any germs and limit contact as much as possible.
  • It is essential that anyone displaying symptoms of COVID-19 (fever, cough, or shortness of breath) or who has traveled internationally in the last 14 days or to an area in the United States with a high incidence of COVID-19 call from the car to discuss the situation.

PWCOSI COVID-19 Guidelines:

Dear Current and New Clients,
As COVID-19 continues, I wanted to share additional steps we have taken to 1) keep our clients safe and 2) prevent the spread of illness. Our number one priority is the health, safety, and well-being of our patients, staff, and community. Our goal is to minimize contact.

Our Cleaning Measures:

  • We are continuing our extensive cleaning procedures.
  • In between each appointment, the exam rooms are cleaned with a Veterinarian Antimicrobial Virucidal cleaning solution.
  • As always, hand sanitizer is supplied in each exam room.

For your Pet Visit:

  • We are remaining open at our same business hours, Monday through Friday 7:30 am-7 pm and Saturday 7:30 am-3:30 pm. We will remain seeing appointments.
  •  When you arrive for your appointment, please call the clinic and let us know you are here. You will then have to option to sit in our lobby in one of our chairs with a drawing of a cat head on it. These designated chairs are 6 feet apart. Or you are welcome to stay in your car and a staff member will alert you as to when a room is ready. This includes grooming, surgeries, and appointments.
  •  We will continue to keep all transactions in the exam rooms, to decrease contact with others in our waiting area. This will be in the form of emailing paperwork and closing your transactions in the exam room.
  • Our goal is to limit the passing of any germs and limit contact as much as possible.
  • It is essential that anyone displaying symptoms of COVID-19 (fever, cough, or shortness of breath) or who has traveled internationally in the last 14 days or to an area in the United States with a high incidence of COVID-19 call from the car to discuss the situation.

New Policy for Inpatient Visits

  • Visits to hospitalized patients will be limited. The only patients who can receive visits are those specifically being cared for by our critical care service AND hospitalized in the ICU and whose owners do not have any respiratory symptoms.
  • Please clean your carrier, leash, and collar as carefully as possible before arrival with an alcohol-based solution.
  • Please use the sanitizing agents at the front desk upon arrival.
  • Please respect the ‘social distancing’ recommendations and maintain a distance of 6 feet from others, and refrain from shaking hands.

Thank you for your understanding and please do not hesitate to call us with any questions. Our goal is for you to feel safe as we care for your pet. We will continue to keep you informed as news and information becomes available.

Dr. Nanci Wood-Huels, DVM