Welcome to the Pet Wellness family!
As a new client of Pet Wellness Center of Southern Illinois, you can expect our full attention when it comes to your pet’s needs.
When you arrive for your appointment, you will be greeted by our knowledgeable and compassionate front desk staff. Your furry family member will be given a bandanna sprayed with pheromones to help them feel more relaxed and secure as they wait to be put into an exam room.
Once you are called into a room, one of our veterinary technicians will start by asking about your pet’s medical history, current condition, and the reason for your visit, gathering data for the doctor. They may ask if your pet can have a treat while they wait or if you would like a drink from our fully stocked, complimentary snack bar.
Then one of our veterinarians will examine your pet, ask you further questions, and may recommend diagnostic tests if needed. An estimate will always be offered to you prior to running diagnostics. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted.
This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing and that all of your questions and concerns are addressed during your appointment.
Once your pet’s examination is complete, a veterinary technician will come back to wrap things up. You will be provided with a written discharge that clearly outlines the examination finding, results of any diagnostics ran, your pet’s home treatment plan, and any future appointments that will need to be made in regards to this visit.
After the discharge has been discussed with you and all your questions have been answered, our front desk staff will process your payment and schedule any needed follow up appointments.
Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
Thank you so much for choosing Pet Wellness Center of Southern Illinois where our patients are our priority. We look forward to meeting you and your furry family members!