We value our clients' experience at Pet Wellness Center of Southern Illnois. If your pet or animal is currently a patient, please feel free to complete
the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.
Dr. Nanci Wood Huels
Shawn Thompson: Just a little not to say "thank you" so much for the wonderful experience and care that was given to our fur baby Luce and the baby kittens. It was such a scary thing when he was injured with a broken jaw and all of you made such a scary experience more tolerable. Your clinic is like a breath of fresh air-from the kind receptionists, technicians and the Doctors. Thank you all so much for your patience and kindness! We will continue to call your office for our fur Babies!!!
Millie: Just a note to let you know how much I appreciate all of you for caring so much and being so good to Crackers. I had no thought about putting her to sleep coming into your office, but while I was waiting I think God spoke to me and I just felt it was time for her to be healed and at peace. Can't wait to see her again!
Dean and Marcella: Thanks for all the great care and love you gave Lucky. Lucky was such a faithful companion to Dean and I. We will miss her, but we know she is in a place of great live with all the angels. Thanks for being so caring and helpful in the hard times.
Karine and Tony: We want to thank you so much for the great care you gave out cat, Lilly. She had such a hard time after getting groomed, we were both so worried. The staff answered all of our questions, took extra time with Lilly until she was back to normal.
John Psaradellis: I met with Dr. Nancy. She invited me in to tour and talk to her about my pet’s needs. She really knows the specific concerns for pet owners in this area and really cares! Great person!
Cathy Weddell: They have an excellent staff and helpful to every pet’s need. They explain everything greatly to where I understand! Call for follow ups to make sure my pets are doing good. I can tell they work their tails off to make sure your pet and you are taken care of. Beautiful building!
Frank Gennaro: I just love this office. The staff are friendly and knowledgeable. Dr. Nanci and Dr. Jean are the best vets that I have ever experienced in my 72 years. In fact, they are sweethearts. Both doctors are brilliantly efficient, professional, adept, caring, and friendly. They feel like family. The doctors and staff treat my dogs (my babies) with respect, and have never acted like my questions or concerns are misplaced or annoying.
Heather Reiling: Nancy and her team are absolutely amazing. Always so very helpful and welcoming. They treat our animals as if they are their own. We just went in last week and got our 1-year old black lab fixed. They were running a sale on it for the month and, so we hopped on the money savings. Upon arrival our pup decided to poop in the lobby and I felt horrible and offered to clean it (it was my dog after all lol) and the lady insisted she do it for us. Then when we picked up our pup after the procedure he peed in the lobby and the same lady insisted on cleaning it up. The hospitality is amazing there and I highly recommend anyone with four-legged family members to go see the Pet Wellness Center of Southern Illinois! I’m so glad they made the move from Altamont to Effingham too!
Angela Hampton: I cannot give high enough praise for Dr. Nanci. I did extensive research on local veterinarians because I wanted to find a place that had the most modern treatment options (like laser treatments), but did not charge an arm and a leg for services. I had Dr. Nanci spay my 4-month-old Boston Terrier and decided to board her for the weekend. During that time, she had a blood clotting issue. Dr. Nanci stayed in constant contact with me, took any necessary precautions, but did not go overboard with tests and treatments. Her staff was loving and compassionate with my fur baby- even getting her a snazzy new sweater when she was cold. I drive over 30 minutes to get to PWCOSI, and I can’t imagine going anywhere else.
Harley Harris: Ever since I got my first animal, we started going to pet wellness center before they moved to Effingham. They’ve always been AMAZING in caring for my babies. And we have 7 animals. I went to another vet office once and was unsatisfied. I called right up to the wellness center and they took care of me like always. I will never ever take my fur babies to another vet office.
Tammy Wiessing: Their compassion for my babies, is off the charts! They took the time to really talk to me and explain everything clearly. My babies are deathly afraid of shots, but I don’t think they even realized it when Dr. Nanci administered them. It was a very relaxed experience for my babies!
Kudos to all the vet techs as well! Super friendly people! My favorite part is…I don’t have to be the “bad guy” anymore. They hold them, so they won’t be mad at “mommy”. Thank you for everything!
Zacry David: Dr. Nancy, Gage, and the rest of the crew have been fantastic. Very professional and caring. Our poor boy, Monty, was in rough shape when I brought him here. They could see us as soon as we got him. The weekend after, I had a scare and Dr. Nancy addressed it after hours within a very short time. Monty still has a long road to get back to full health, but I’m very glad that I chose the Pet Wellness Center to help us. Couldn’t do it without their care and expertise. Thank you, guys.
Beth Mart: I have been using the same veterinarian for almost 30 years and have never been really pleased. I finally took the opportunity to get a second opinion on my dog’s diagnosis to try another provider and I couldn’t be more impressed. Disappointed that I didn’t make the change sooner! Customer service goes a LONG way with me and I have already been treated in a more personable manner than I ever have been at my old vet. What’s even more important my pet has been- they are so good with her! Very thorough examinations, ample time spent with customers for discussion and questions, friendly, and great hours too.
Dixie Lister: Dr. Nancy and her staff are fantastic. when our little princess Echo got sick we took her a vet in Effingham (one we have been with for years) after 2 days they were going to send her home still sick. So, I took a chance on Dr. Nancy and her staff at the Pet Wellness Center. The best choice I have ever made. They took her in right away. And now she is chasing the cat and playing ball again. They are so very caring and passionate for the animals and their owners Thank you so very much for all you do. (Would highly recommend)
Kayla Willis: Made the right choice bringing my pup here! Very friendly staff and quoted estimates before doing anything so we would know what price range we were looking at. Couldn’t be happier with our visit today!
Jacky Lash: They are taking such good care of our baby boy! He is very sick, and they are doing his chemo and making sure we have everything we need at home. Dr. Nancy has been available for communication at any time we’ve needed her. They have made time at the last minute to care for his sudden, additional symptoms. I’m so glad we have an animal hospital here that cares! Thank you all for everything!
Perry Propst: Have been going to another vet for years before going to Pet Wellness Center. Just want to say the care they give is so much more than I ever thought possible. Everyone on staff that we have talked to has such a heart for our two dogs. Plus, a vet that will call to check on them after coming home. Ginger, Baxter, Perry and Amy – Want to say thank you to everyone on staff!
Andrea Mette: When we had our cat fixed the Dr. was able to text me the progress of how things was going which put my mind at ease since I was at work and could answer the phone.
Jami Lewis: Took our dog there for a grooming appointment and we were very pleased. Such a nice facility and the staff was very nice. I was so impressed with the atmosphere.
Peggy Nichols: Love this Place! Dr. Nancy and Staff were awesome! My dog was treated like a human! I feel relieved to finally find a place that has such compassion for animals!
Jeri Gorenz: Dr. Nanci and the whole staff are the best! Gage always is so caring. So glad we have her as our vet. I live about 45 minutes from there and it’s worth the trip. Thank you!
Michelle Stoneburner: We made the right choice in bringing our new puppy here! The staff is so friendly and great with Max! We appreciate the quotes and them going over absolutely everything before they do anything. The long hours are awesome as well. We highly recommend them!
Lisa Bierman: Thank you so much for taking care of Charlie when I was on vacation! I will be using you again in the future for boarding Charlie.
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